Cancellation and Refund Policy
Last updated: 5 October 2026
Cancellation
Charges run on the scale below, measured against the start of the service rather than the booking date. Where a quote or confirmation states a supplier's own cancellation terms for a line, those terms apply to that line.
- More than 7 days beforeNo charge
- 72 hours to 7 days before50%
- 24 to 72 hours before75%
- Within 24 hours100%
Packages refund in full to 60 days before travel and then run on the same scale. Visas are non-refundable once submitted, because the government fee is spent at that point.
Amendments
Pre-travel amendments are made at no charge. Where an amendment changes what a supplier charges us, the difference is passed through at cost and shown on the revised confirmation before you accept it.
If we cancel
If we cancel or cannot deliver a confirmed service, you choose a full refund or a free rebooking.
How refunds are paid
Refunds go to the original payment method, normally within 5 to 10 business days. Refunds are made in AED, the currency charged, so your bank's own rate may differ from an amount shown in another currency.
Who we are
nwp.ae is operated by NWP Travel and Tourism L.L.C-FZ, a free zone company licensed by Meydan Free Zone, Dubai, United Arab Emirates (Licence No. 2654499.01, Formation No. 2654499). On this page, “we” means that company.
We do not own vehicles. Transport is delivered by licensed third-party operators and chauffeurs that we engage.
Contact
Questions about this page, or a request under it:
- WhatsApp: +971 50 361 0947
- Email: trade@nwp.ae
If this page is translated, the English version prevails.