Terms and Conditions
Last updated: 5 October 2026
These are the standing terms for trade bookings. Your full commercial terms, including any credit facility, are issued with the agency agreement when your account is approved.
Who we are
nwp.ae is operated by NWP Travel and Tourism L.L.C-FZ, a free zone company licensed by Meydan Free Zone, Dubai, United Arab Emirates (Licence No. 2654499.01, Formation No. 2654499). On this page, “we” means that company.
We do not own vehicles. Transport is delivered by licensed third-party operators and chauffeurs that we engage.
Using this site
- These standing terms cover the public website and trade bookings. The Business Terms and any agreement you accept add to them.
- Acceptable use: do not scrape the site or send automated bulk requests, try to break its security, submit false information, or use it for anything unlawful.
Cancellation and refunds
Cancellation charges and refunds are set out in the Cancellation and Refund Policy, which forms part of these terms.
Amendments
Pre-travel amendments are made at no charge. Where an amendment changes what a supplier charges us, the difference is passed through at cost and shown on the revised confirmation before you accept it.
Payment
Payment terms, including whether a credit facility applies to your account, are set out in the agency agreement issued at approval. Until then, bookings are confirmed against payment in advance in AED.
Rates
Published net rates hold for the period stated on the rate sheet. Lines marked as quoted are priced per booking and are firm once we have confirmed them in writing. A quotation is valid for the dates it names.
Liability
Our liability is limited to the value of the booking, except where UAE law provides otherwise. Nothing here limits liability that cannot lawfully be limited.
We are not liable for delays caused by events outside our control, such as traffic, weather or closures ordered by the authorities.
Content
The text, design and photographs on this site belong to us or to the people who license them to us. Do not copy them without permission.
Governing law
These terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai, and the courts of Dubai have jurisdiction.
Contact
Questions about this page, or a request under it:
- WhatsApp: +971 52 708 9101
- Email: trade@nwp.ae
If this page is translated, the English version prevails.